Information processing device, information processing method, and non-transitory storage medium

ABSTRACT

An information processing device includes a processor configured to provide an incentive to a first user who sells or returns a first vehicle in which a part of a first coating film including an easily peelable layer does not peeled off.

CROSS-REFERENCE TO RELATED APPLICATION

This application claims priority to Japanese Patent Application No.2021-111895 filed on Jul. 6, 2021, incorporated herein by reference inits entirety.

BACKGROUND 1. Technical Field

The present disclosure relates to information processing devices,information processing methods, and non-transitory storage media.

2. Description of Related Art

A technique is known in which a reward (money, goods, points, etc.) isgiven to a user of a vehicle when the user performs a predetermined workthat can be performed even by a person who is not a vehicle mechanic(see, for example, Japanese Unexamined Patent Application PublicationNo. 2020-064552 (JP 2020-064552 A)).

SUMMARY

The present disclosure provides a technique that is effective inreducing a decrease in commercial value of a vehicle.

A first aspect of the present disclosure is an information processingdevice. The information processing device includes a processorconfigured to provide an incentive to a first user who sells or returnsa first vehicle from which a part of a first coating film including aneasily peelable layer does not peeled off.

In the first aspect, the processor may be configured to, as a process ofproviding the incentive to the first user, acquire first information ona condition of the first coating film of the first vehicle and calculatethe incentive to be provided to the first user based on the firstinformation.

In the first aspect, the first information may has information on anarea of a portion of the first vehicle. The portion of the first vehiclemay be an area from which the first coating film does not peeled off.The processor may be configured to calculate the incentive such that theincentive increases as the area increases.

In the first aspect, the first information may have information on alength of elapsed time since application of the first coating film tothe first vehicle, and the processor may be configured to calculate theincentive in such a way that the incentive increases as the length ofelapsed time decreases.

In the first aspect, the first information may have information on aportion of the first vehicle from which the first coating film does notpeeled off, and the processor may be configured to, when the portion ofthe first vehicle is a portion other than a first portion than when theportion of the first vehicle is the first portion, calculate theincentive such that the incentive is greater.

In the first aspect, the first portion may be a front bumper, a rearbumper, or a door mirror housing.

In the first aspect, the first information may have information on adegree of degradation on the first coating film of the first vehicle,and the processor may be configured to calculate the incentive such thatthe incentive increases as the degree of degradation decreases.

In the first aspect, the processor may be configured to calculate theincentive based on information showing market demand.

In the first aspect, the processor may be configured to calculate theincentive such that the incentive increases as demand for a color of anoriginal paint of the first vehicle increases.

In the first aspect, the processor may be configured to send, to a firstterminal, a request to remove the first coating film when a decision ismade to sell or lease the first vehicle to a second user.

In the first aspect, the processor may be configured to publish, on afirst website, information on the first vehicle together withinformation that the first coating film does not peeled off in a periodfrom completion of purchase or return of the first vehicle from thefirst user to the decision to sell or lease the first vehicle to thesecond user.

A second aspect of the present disclosure is an information processingmethod. The information processing method includes providing by acomputer an incentive to a first user who sells or returns a firstvehicle from which a part of a first coating film including an easilypeelable layer does not peeled off.

In the second aspect, the information processing method may haveacquiring first information on a condition of the first coating film ofthe first vehicle as a process of providing the incentive to the firstuser by the computer and calculating the incentive to be provided to thefirst user based on the first information as the process of providingthe incentive to the first user by the computer.

In the second aspect, the information processing method may havecalculating the incentive by the computer such that the incentiveincreases as an area of a portion of the first vehicle. The area may bean area from which the first coating film does not peeled off increases.The first information may have information on the area.

In the second aspect, the information processing method may havecalculating the incentive by the computer such that the incentiveincreases as a length of elapsed time since application of the firstcoating film to the first vehicle decreases. The first information mayhave information on the length of elapsed time.

In the second aspect, the information processing method may havecalculating, when a portion of the first vehicle is a portion other thana first portion compared to the portion of the first vehicle being thefirst portion, the incentive by the computer such that the incentive isgreater. The portion of the first vehicle may be a portion from whichthe first coating film does not peeled off, and the first informationmay have information on the portion of the first vehicle.

In the second aspect, the first portion may be a front bumper, a rearbumper, or a door mirror housing.

In the second aspect, the information processing method may furtherinclude calculating the incentive by the computer such that theincentive increases as a degree of degradation of the first coating filmon the first vehicle decreases. The first information may haveinformation on the degree of degradation.

In the second aspect, the information processing method may furtherinclude calculating the incentive by the computer based on informationshowing market demand.

A third aspect of the present disclosure is a non-transitory storagemedium storing instructions that are executable by one or moreprocessors in a computer and that cause the one or more processors toperform functions. The functions include providing an incentive to afirst user who sells or returns a first vehicle from which a part of afirst coating film including an easily peelable layer does not peeledoff.

According to the first, second, and third aspects of the presentdisclosure, it is possible to provide a technology that is effective inreducing a decrease in commercial value of a vehicle.

BRIEF DESCRIPTION OF THE DRAWINGS

Features, advantages, and technical and industrial significance ofexemplary embodiments of the disclosure will be described below withreference to the accompanying drawings, in which like signs denote likeelements, and wherein:

FIG. 1 shows an overview of a used vehicle sales system;

FIG. 2 shows a first example of the configuration of coating films thatare applied to a first vehicle;

FIG. 3 shows a second example of the configuration of coating films thatare applied to the first vehicle;

FIG. 4 shows an example of the hardware configurations of a managementdevice and store terminal that are included in the used vehicle salessystem;

FIG. 5 is a block diagram showing an example of the functionalconfiguration of the management server device in an embodiment;

FIG. 6 illustrates a method for determining a factor Cf1 in theembodiment;

FIG. 7 is a flowchart showing a processing routine that is executed bythe management server device in the embodiment;

FIG. 8 is a flowchart showing a subroutine that is executed by themanagement server device in the embodiment;

FIG. 9 illustrates a method for determining the factor Cf1 in a firstmodification;

FIG. 10 illustrates a method for determining a first correction factorCfa1 in a second modification;

FIG. 11 is a flowchart showing a subroutine that is executed by themanagement server device in the second modification;

FIG. 12 illustrates a method for determining a second correction factorCfa2 in a third modification;

FIG. 13 is a flowchart showing a subroutine that is executed by themanagement server device in the third modification;

FIG. 14 is a block diagram showing an example of the functionalconfiguration of the management server device in a fifth modification;and

FIG. 15 shows an example of an advertising screen posted on a web pagein the fifth modification.

DETAILED DESCRIPTION OF EMBODIMENTS

A technique of applying a removable paint to the body of a vehicle usinga coating film (first coating film) including an easily peelable layerhas been developed. The first coating film is a peelable coating filmthat is applied over an original paint applied to the body at the timeof manufacturing the vehicle. The original paint is formed by forming anelectrodeposition layer (undercoat) on the surface of a steel plate etc.that forms the body of the vehicle, sequentially forming an intermediatecoat layer, a base layer, a clear layer (top coat), etc. on theelectrodeposition layer. Since the original paint needs to be strippedwith a dedicated solution such as paint stripper, it is not easy tostrip the original paint. On the other hand, the first coating film is,for example, a combination of a film-like easily peelable layer formedon the original paint and a coating film (for example, base layer andclear layer) formed on the easily peelable layer. Therefore, the firstcoating film can be easily peeled off by applying force without using adedicated solvent. The coating film of the first coating film itself maybe a peelable film (easily peelable paint).

As described above, since the first coating film can be easily peeledoff, the body color of the vehicle can be changed at any desired time.Therefore, when purchasing or leasing a vehicle, the user can choose thecolor of the original paint popular in the used vehicle market etc. Theuser can then apply the first coating film of a color different from theoriginal paint to the vehicle and use the vehicle. When selling orreturning the vehicle, the user may peel off the first coating film toreturn the body color of the vehicle to the color of the original paint.It is therefore possible to meet the needs of the user while ensuring ahigh resale value when the color that is popular in the used vehiclemarket etc. is different from the color the user likes.

In the vehicle with such a first coating film as described above, thecoating film of the original paint is protected. Therefore, the resalevalue of such a vehicle can be increased as compared to vehicles with nofirst coating film. This makes it easier to find the next buyer orlessee of the vehicle and makes it possible to sell or lease the vehicleat a higher price. Therefore, if it is possible to motivate the user totreat the vehicle in such a way that the first coating film does notpeel off, the vehicle purchased from the user or the vehicle returnedfrom the user can be used beneficially.

Therefore, in an information processing device according to the presentdisclosure, a control unit performs a process of providing an incentiveto a user (first user) who sells or returns a first vehicle from whichat least a part of a first coating film (coating film including aneasily peelable layer) does not peeled off. The first user can thusreceive the incentive in return for having treated the first vehicle insuch a way that the first coating film does not peel off. This canmotivate the first user to treat the first vehicle in such a way thatthe first coating film does not peel off. As a result, a decrease incommercial value (resale value) of the first vehicle can be reduced.

As used herein, “at least a part of the first coating film does notpeeled off” includes that the first coating film applied to the firstvehicle does not peeled off at all, and that a part of the first coatingfilm applied to the first vehicle does not peeled off. The incentive maynot be provided when the proportion of the part that does not peeled offto the entire first coating film applied to the first vehicle is lessthan a predetermined threshold. As used herein, “sell the first vehicle”means, for example, that the first user sells the first vehicle to abusiness operator that provides a service of buying and selling usedvehicles, or the first user trades in the first vehicle to a businessoperator that provides a service of selling new vehicles. As usedherein, “return the first vehicle” means that the first user returns thefirst vehicle to a business operator that provides a service of leasingthe first vehicle.

In the information processing device according to the presentdisclosure, the control unit may acquire first information on acondition of the first coating film of the first vehicle and calculatethe incentive to be provided to the first user based on the firstinformation, as a process of providing the incentive to the first user.In this case, the incentive to be provided to the first user can bechanged according to the condition of the first coating film remainingwithout peeling off from the first vehicle. For example, the incentiveto be provided to the first user may increase as the condition of thefirst coating film remaining without peeling off from the first vehicleis closer to a condition suitable for protecting the coating film of theoriginal paint. This can motivate the first user to keep the firstcoating film in the condition suitable for protecting the coating filmof the original paint.

The first information may include information on the area of a portionof the first vehicle from which the first coating film does not peeledoff. In this case, the control unit may calculate the incentive in sucha way that the incentive increases as the area of the portion from whichthe first coating film does not peeled off increases. This can motivatethe first user to treat the first vehicle in such a way that the firstcoating film does not peel off or that the area of the portion fromwhich the first coating film has peeled off does not increase. As aresult, the area of the original paint protected by the first coatingfilm can be increased.

The longer the length of elapsed time since application of the firstcoating film to the first vehicle, the larger the degree of degradationof the first coating film may be. As the degree of degradation of thefirst coating film increases, the first coating film's capability ofprotecting the original paint may decrease proportionally. Therefore,the first information may include information on the length of elapsedtime since application of the first coating film to the first vehicle.In this case, the control unit may calculate the incentive in such a waythat the incentive increases as the length of elapsed time sinceapplication of the first coating film to the first vehicle decreases.This can motivate the first user to sell or return the first vehiclebefore the length of elapsed time since application of the first coatingfilm to the first vehicle becomes long. As a result, the first vehicleis more likely to be sold or returned before the first coating film'scapability to protect the original paint decreases.

The first information may include information on the portion from whichthe first coating film does not peeled off. In this case, the controlunit may calculate the incentive according to the portion from which thecoating film does not peeled off. For example, the control unit maycalculate the incentive in such a way that the incentive is greater whenthe portion from which the first coating film does not peeled off is aportion other than a first portion than when the portion from which thefirst coating film does not peeled off is the first portion (when thefirst coating film has peeled off from the portion other than the firstportion). As used herein, the “first portion” is, for example, a portionwith only a small coating area such as front bumper, rear bumper, ordoor mirror housing, and is a portion that can be easily repaired at lowcost even when the original paint on that portion has been damaged. Thiscan motivate the first user to treat the first vehicle in such a waythat the first coating film does not peel off from a portion with alarge coating area that is hard to repair at low cost when the originalpaint thereon has been damaged, such as roof panel, door panel, hood,fender panel, trunk lid, or rear gate. As a result, it is possible toreduce the effort and cost it takes to sell or lease the first vehiclepurchased from the first user or the first vehicle returned from thefirst user.

The first information may include information on the degree ofdegradation of the first coating film on the first vehicle. In thiscase, the control unit may calculate the incentive to be provided to thefirst user in such a way that the incentive increases as the degree ofdegradation of the first coating film decreases. This can motivate thefirst user to treat the first vehicle in such a way that the firstcoating film does not degrade. The less the degradation of the firstcoating film, the more likely the original paint is to be satisfactorilyprotected. As a result, the resale value of the first vehicle can beincreased.

The control unit may calculate the incentive in consideration of marketdemand in addition to the first information. As used herein, the“market” refers to, for example, a used vehicle market or a vehicleleasing market. The “demand” may be the demand for the model of thefirst vehicle, or may be the demand for the color of the original paintapplied to the first vehicle. In this case, the control unit maycalculate the incentive based on information showing the market demand.Specifically, the control unit may calculate the incentive in such a waythat the incentive increases as the market demand increases. This isbecause the higher the market demand, the higher the price at which thefirst vehicle can be sold or leased if the original paint is in goodcondition.

The control unit may send a request to remove the first coating film toa first terminal when the next buyer or lessee (second user) of thefirst vehicle purchased or returned from the first user is found. Asused herein, the “first terminal” referred to, for example, a terminalof a store that sells or rents (leases) the first vehicle to the seconduser. The first vehicle with the original paint exposed can thus behanded over to the second user. It is also possible to remind theemployee of the store etc. when it is decided to sell or lease the firstvehicle to the second user that it is necessary to remove the firstcoating film from the first vehicle. As a result, it is possible tostore the first vehicle without removing the first coating film untilthe next buyer or lessee of the first vehicle is found. That is, it ispossible to protect the original paint by the first coating film untilthe next buyer or lessee of the first vehicle is found.

The control unit may publish information on the first vehicle togetherwith information that the first coating film does not peeled off on afirst website in a period from completion of purchase or return of thefirst vehicle from the first user to the decision to sell or lease thefirst vehicle to the second user. As used herein, the “first website”referred to, for example, a website for advertising vehicles that areavailable for sale or lease to visitors of the web site. The visitors ofthe first web site can be aware that the original paint of the firstvehicle is protected by the first coating film. That is, it is possibleto advertise that the original paint of the first vehicle is insatisfactory condition (for example, is close to new condition).

Embodiment

Hereinafter, a specific embodiment of the present disclosure will bedescribed with reference to the drawings. Configurations described inthe present embodiment are not intended to limit the technical scope ofthe present disclosure to those configurations alone unless otherwisespecified.

An example in which an information processing device according to thepresent disclosure is applied to a system that provides a service ofbuying and selling used vehicles (hereinafter sometimes referred to as“used vehicle sales system”) is described in the present embodiment. Theinformation processing device according to the present disclosure isalso applicable to a system that provides a vehicle rental service(vehicle leasing service).

System Overview

FIG. 1 shows an overview of a used vehicle sales system to which theinformation processing device according to the present disclosure isapplied. The used vehicle sales system in the present embodimentincludes a management server device 100 that manages buying and sellingof used vehicles, and a store terminal 200 used in a store that buys andsells used vehicles. Only one store terminal 200 is shown in the exampleof FIG. 1 . However, when the management server device 100 manages aplurality of stores, the used vehicle sales system may include the samenumber of store terminals 200 as the stores.

The management server device 100 is a server device that manages buyingand selling of used vehicles by the store. The management server device100 is an example of the “information processing device” according tothe present disclosure. The management server device 100 is operated bya business operator that provides a service of buying and selling usedvehicles.

The management server device 100 of the present embodiment performsvarious processes for providing an incentive to a first user when thestore buys a vehicle (first vehicle 10) from which a repaint coat doesnot peeled off. The first user is a seller of the first vehicle 10. Therepaint coat is a peelable coating film that is applied over an originalpaint applied to the body at the time of manufacturing the first vehicle10. The repaint coat corresponds to the “first coating film” accordingto the present disclosure. The repaint coat will be described in detaillater.

When the store buys the first vehicle 10 from which the repaint coatdoes not peeled off, the management server device 100 calculates anincentive based on first information provided by the store terminal 200described later (information on the condition of the repaint coat on thefirst vehicle 10), and sends a request to provide the calculatedincentive to the first user (hereinafter sometimes referred to as“provision request”) to the store terminal 200. As used herein, “therepaint coat does not peeled off” is not limited to the condition inwhich the repaint coat on the first vehicle 10 does not peeled off atall, and includes the condition in which a part of the repaint coat onthe first vehicle 10 does not peeled off.

The store terminal 200 is a terminal that is used by an employee of thestore that buys and sells used vehicles from and to users. In thepresent embodiment, when the store buys the first vehicle 10, the storeterminal 200 accepts entry of the first information and provides theaccepted first information to the management server device 100. Thefirst information is entered by the employee of the store. When thestore terminal 200 receives a provision request from the managementserver device 100, the store terminal 200 presents the receivedprovision request to the employee of the store. The employee who hasreceived this presentation can perform a procedure to provide anincentive according to the provision request to the first user.

The incentive in the present embodiment includes, for example,increasing the purchase price of the first vehicle 10, giving pointsthat can be used at the store, giving a discount for the purchase of aused vehicle at the store, or giving a cashback. However, the incentivein the present disclosure is not limited to these, and may be in anyform that is beneficial to the first user.

Repaint

Painting of the first vehicle 10 will be described. FIG. 2 shows aschematic configuration of coating films applied to the first vehicle10. As shown in FIG. 2 , the original paint is applied to the surface ofa steel plate 11 that forms the body of the first vehicle 10, and arepaint coat is applied over the original paint. The original paintincludes an intermediate coat layer 20 formed on the surface of thesteel plate 11, a base layer 30 formed on the intermediate coat layer20, and a clear layer (top coat) 40 formed on the base layer 30. Thesteel plate 11 is undercoated with an electrodeposition layer. Whenmembers that form the body of the first vehicle 10 are made of resin, aprimer layer may be formed instead of the intermediate coat layer 20 ofthe original paint. Since the original paint thus formed needs to bestripped with a dedicated solution such as paint stripper, it is noteasy to strip the original paint.

The repaint coat includes a peeling layer 50 formed over the originalpaint (on the clear layer 40). The peeling layer 50 is a layer of aneasily peelable paint and has properties of being easily peeled off byapplying a force to the peeling layer 50. The peeling layer 50illustrated in FIG. 2 corresponds to the “coating film including theeasily peelable layer (first coating film)” according to the presentdisclosure. Such a peeling layer 50 is formed by applying an easilypeelable paint over the original paint by, for example, a sprayingmethod. The easily peelable paint is a paint containing, for example,xylene, ethylbenzene, an antioxidant, methyl ethyl ketone, a silicareactant, titanium oxide (nanoparticles), and an organic solvent. Aclear layer may be formed on the peeling layer 50.

The repaint coat shown in FIG. 2 is made of a paint with peelability.However, the configuration of the repaint coat is not limited to theexample of FIG. 2 , and the repaint coat may be any coating film witheasy peelability. For example, as shown in FIG. 3 , a peeling layer 60may be formed on the clear layer 40 of the original paint, and a baselayer 70 and a clear layer 80 may be formed on the peeling layer 60. Thepeeling layer 60 shown in FIG. 3 is a no-colored layer formed using amaterial similar to that of the peeling layer 50 in FIG. 2 . In thatcase, the peeling layer 60 corresponds to the “easily peelable layer”according to the present disclosure, and the repaint coat including thepeeling layer 60, the base layer 70, and the clear layer 80 correspondsto the “coating film including the easily peelable layer (first coatingfilm).” The repaint coat shown in FIG. 3 can be easily peeled off fromthe original paint by applying a force to the peeling layer 60.

By using such a repaint coat, the body color of the first vehicle 10 canbe easily changed to a color different from the color of the originalpaint. Moreover, the body color of the first vehicle 10 can be easilyreturned to the color of the original paint by peeling off the repaintcoat. Therefore, when purchasing the first vehicle 10, the user canchoose the color of the original paint popular in the used vehiclemarket etc. The user can then apply a repaint coat of a color differentfrom the original paint to the first vehicle 10 and use the firstvehicle 10. When selling the first vehicle 10 in the used vehicle marketetc., the user can peel off the repaint coat to return the body color ofthe first vehicle 10 to the color of the original paint that is popularin the used vehicle market etc. This makes it easier to find a buyer,and makes it possible to sell the first vehicle 10 for a higher price.In particular, if the repaint coat does not peeled off at the time ofselling the first vehicle 10 in the used vehicle market etc., theoriginal paint has been protected by the repaint coat. This increasesthe market value of the first vehicle 10. Accordingly, for the businessoperator that provides a service of buying and selling used vehicles,buying a vehicle from which a repair coat does not peeled off from auser can increase the profit when selling that vehicle.

System Configuration

FIG. 4 shows an example of the hardware configurations of the managementserver device 100 and store terminal 200 included in the used vehiclesales system according to the present embodiment.

The management server device 100 is a computer installed in an officeetc. that supervises the store. As shown in FIG. 4 , the managementserver device 100 includes a processor 101, a main storage unit 102, anauxiliary storage unit 103, and a communication unit 104. The processor101, the main storage unit 102, the auxiliary storage unit 103, and thecommunication unit 104 are connected to each other by a bus. Thehardware configuration of the management server device 100 is notlimited to the example of FIG. 4 . Any components may be omitted,replaced, or added as appropriate.

The processor 101 controls the management server device 100 byperforming various information processing calculations. Such a processor101 is, for example, a central processing unit (CPU) or a digital signalprocessor (DSP).

The main storage unit 102 is a storage device that is used as arecording area for loading a program stored in the auxiliary storageunit 103 or as a buffer for temporarily storing, for example,calculation results of the processor 101. Such a main storage unit 102includes, for example, a semiconductor memory such as read-only memory(ROM) and random access memory (RAM).

The auxiliary storage unit 103 stores, for example, program to beexecuted by the processor 101 and data to be used when the processor 101executes the programs. Such an auxiliary storage unit 103 includes, forexample, an erasable programmable read-only memory (EPROM) or a harddisk drive (HDD). The auxiliary storage unit 103 may include a removablemedium. For example, the removable medium may be a disc recording mediumsuch as compact disc (CD) or digital versatile disc (DVD), or may be aUniversal Serial Bus (USB) memory. The programs stored in the auxiliarystorage unit 103 include, in addition to an operating system (OS), anapplication program related to provision of an incentive. Part or all ofthe information stored in the auxiliary storage unit 103 may be storedin the main storage unit 102.

The communication unit 104 is a communication interface for connectingthe management server device 100 to a network N1. The communication unit104 connects to the network N1 using, for example, a communicationnetwork such as local area network (LAN). The communication unit 104 mayconnect to the network N1 using a wireless communication network such asWi-Fi (registered trademark). The communication unit 104 communicateswith other device (for example, the store terminal 200) via the networkN1.

The network N1 is, for example, a wide area network (WAN) that is aglobal public communication network such as the Internet, or othercommunication network. The network N1 may include a telephonecommunication network such as mobile phone network or a wirelesscommunication network such as Wi-Fi (registered trademark).

The store terminal 200 is a computer that is used by the employee of thestore that buys and sells used vehicles. The store terminal 200 may be astationary computer installed in the store, or may be a tablet computerthat can be carried by the employee of the store. As shown in FIG. 4 ,the store terminal 200 includes a processor 201, a main storage unit202, an auxiliary storage unit 203, an input and output unit 204, and acommunication unit 205. The processor 201, the main storage unit 202,the auxiliary storage unit 203, the input and output unit 204, and thecommunication unit 205 are connected to each other by a bus. Thehardware configuration of the store terminal 200 is not limited to theexample of FIG. 4 . Any components may be omitted, replaced, or added asappropriate.

Since the processor 201, the main storage unit 202, the auxiliarystorage unit 203, and the communication unit 205 are similar to theprocessor 101, the main storage unit 102, the auxiliary storage unit103, and the communication unit 104 of the management server device 100,description thereof will be omitted. The communication unit 205 may beconfigured to connect to the network N1 using a mobile communicationservice such as 5th generation (5G) or Long Term Evolution (LTE).

The input and output unit 204 accepts an input operation performed bythe employee of the store and presents information to the employee. Theinput and output unit 204 is composed of, for example, a keyboard andits control circuit, and a liquid crystal display and its controlcircuit. The input and output unit 204 may include a touch panel displayinstead of the keyboard and the liquid crystal display.

The store terminal 200 configured as described above has a function toimplement interaction with the employee. For example, the store terminal200 implements a function to accept entry of the first information bythe employee, a function to provide the accepted first information tothe management server device 100, and a function to present a provisionrequest received from the management server device 100 to the employee.These functions are implemented by a browser that runs on the storeterminal 200 or the application program stored in the auxiliary storageunit 203. Part or all of these functions that are implemented by thestore terminal 200 may be implemented by a hardware circuit such asapplication specific integrated circuit (ASIC) or field programmablegate array (FPGA).

Functional Configuration of Management Server Device

Next, the functional configuration of the management server device 100will be described with reference to FIG. 5 . The management serverdevice 100 in the present embodiment may be configured to be able toimplement a web server for interacting with the store terminal 200. Inthat case, the store terminal 200 accesses the web server through thebrowser to make it possible to make a contract to buy the first vehicle10 from the first user, provide the first information to the managementserver device 100, receive a provision request from the managementserver device 100, etc. The management server device 100 may provide aservice similar to that described above by means other than the webserver. For example, the management server device 100 may perform aprocess of implementing interaction with the store terminal 200 by theapplication program installed in the store terminal 200 and apredetermined protocol.

As shown in FIG. 5 , the management server device 100 that implementsthe above functions includes an acquisition unit F110, a calculationunit F120, and a request unit F130 as its functional components. Theacquisition unit F110, the calculation unit F120, and the request unitF130 are implemented by the processor 101 executing programs stored inthe auxiliary storage unit 103. The processor 101 that implements theabove functional components corresponds to the “control unit” accordingto the present disclosure. All or part of the acquisition unit F110, thecalculation unit F120, and the request unit F130 may be implemented by ahardware circuit such as ASIC or FPGA.

The acquisition unit F110 is one of the functional components forimplementing the web server, and interacts with the store terminal 200.For example, when the store terminal 200 accesses a predetermined webpage (for example, a web page for entering information necessary for acontract to buy the first vehicle 10, or a web page for enteringinformation indicating that a contract to buy the first vehicle 10 hasbeen made) through the browser, the acquisition unit F110 causes thebrowser of the store terminal 200 to display an input screen forentering the first information. As described above, the firstinformation is information indicating the condition of the repaint coaton the first vehicle 10. In other words, the first information isinformation indicating the condition of the repaint coat remaining onthe first vehicle 10 without peeling off. When the first information isentered on the input screen, the acquisition unit F110 acquires theentered first information. The acquisition unit F110 sends the acquiredfirst information to the calculation unit F120.

The calculation unit F120 calculates an incentive to be provided to thefirst user based on the first information. The calculation unit F120 ofthe present embodiment uses, as the first information, information onthe area of a portion of the first vehicle 10 from which the repaintcoat does not peeled off. Specifically, the calculation unit F120 uses,as the first information, the ratio of the area of the portion fromwhich the repaint coat does not peeled off to the initial area of therepaint coat (hereinafter sometimes referred to as “first ratio”). Inthat case, the calculation unit F120 calculates the incentive by such amethod that the higher the first ratio, the greater the incentive to beprovided to the first user.

For example, the calculation unit F120 first determines a factor Cf1based on the relationship as shown in FIG. 6 . As shown in FIG. 6 , thefactor Cf1 is a positive value of 1.0 or less, and is set such that thehigher the first ratio, the greater the factor Cf1 is. In the exampleshown in FIG. 6 , the factor Cf1 is set to “0” when the first ratio isless than 60%. When the first ratio is 60% or more, the factor Cf1 isset such that the higher the first ratio, the greater the factor Cf1 is.The factor Cf1 is set to its maximum value of “1.0” when the first ratiois 100% (when the repaint coat does not peeled off at all). Therelationship as shown in FIG. 6 may be stored in the form of a map inthe auxiliary storage unit 103, or may be stored in the form of acalculation model in the auxiliary storage unit 103. The numericalvalues of the first ratio and factor Cf1 in FIG. 6 are shown by way ofexample only, and are not limited to the example of FIG. 6 .

Once the calculation unit F120 determines the factor Cf1 by the methodas described above, the calculation unit F120 calculates the incentiveto be provided to the first user by multiplying a reference value Icdefof the incentive by the factor Cf1. The reference value Icdef is anupper limit value of the incentive, and corresponds to a value of theincentive (amount of money, number of points, etc.) to be provided whenthe repaint coat does not peeled off at all. When the first ratio is 60%or more, the incentive calculated in this way increases as the firstratio increases. When the first ratio is less than 60%, the incentive tobe provided to the first user is “0” (no incentive will be provided tothe first user). The calculation unit F120 sends the calculatedincentive to the request unit F130.

The method for calculating the incentive is not limited to the abovemethod. Any calculation method may be used as long as the incentive iscalculated in such that the larger the area of the portion of the firstvehicle 10 from which the repaint coat does not peeled off, the greaterthe incentive. For example, the incentive may be calculated by such amethod that the larger the absolute value of the area of the portion ofthe first vehicle 10 from which the repaint coat does not peeled off,the greater the incentive.

Referring back to FIG. 5 , like the acquisition unit F110, the requestunit F130 is one of the functional components for implementing the webserver, and interacts with the store terminal 200. For example, therequest unit F130 displays a provision request on the browser of thestore terminal 200. This provision request includes, for example, theincentive calculated by the calculation unit F120 and a messageprompting the employee of the store to provide the incentive to thefirst user. The employee who sees such a provision request can providethe incentive calculated by the calculation unit F120 to the first user.

The functional configuration of the management server device 100 is notlimited to the example of FIG. 5 , and any functional components can beomitted, changed, or added as appropriate.

Process Flow

The flow of a process that is performed by the management server device100 in the present embodiment will be described with reference to FIGS.7 and 8 . FIG. 7 is a flowchart showing a process routine that isexecuted when the store terminal 200 accesses the predetermined web pagethrough the browser. FIG. 8 is a flowchart showing a subroutine that isexecuted in step S104 of FIG. 7 . The processor 101 of the managementserver device 100 mainly performs the process shown in FIGS. 7 and 8 .However, the description will be given mainly using the functionalcomponents of the management server device 100.

When the store terminal 200 accesses the predetermined web page throughthe browser, the acquisition unit F110 causes the browser of the storeterminal 200 to display an input screen for entering the firstinformation (step S101) as shown in FIG. 7 . When the acquisition unitF110 finishes step S101, it performs step S102.

In step S102, the acquisition unit F110 determines whether entry of thefirst information on the input screen is completed. When entry of thefirst information on the input screen is not completed (no in stepS102), the acquisition unit F110 waits until entry of the firstinformation is completed. When entry of the first information on theinput screen is completed (yes in step S102), the acquisition unit F110performs step S103.

In step S103, the acquisition unit F110 acquires the first informationentered on the input screen. The acquisition unit F110 sends theacquired first information to the calculation unit F120. The calculationunit F120 performs step S104 in response to reception of the firstinformation.

In step S104, the calculation unit F120 calculates an incentive to beprovided to the first user based on the first information received fromthe acquisition unit F110. At this time, the calculation unit F120calculates the incentive to be provided to the first user according tothe subroutine of FIG. 8 .

In FIG. 8 , the calculation unit F120 determines the factor Cf1 based onthe first information received from the acquisition unit F110 (stepS1401). For example, the calculation unit F120 determines the factor Cf1based on the first information and the relationship shown in FIG. 6 .When the calculation unit F120 finishes step S1401, it performs stepS1402.

In step S1402, the calculation unit F120 calculates the incentive to beprovided to the first user by multiplying the reference value Icdef ofthe incentive by the factor Cf1 determined in step S1401. The subroutineof FIG. 8 ends when the calculation unit F120 finishes step S1402.

Referring back to the process routine of FIG. 7 , the calculation unitF120 sends the incentive calculated in step S104 (steps S1401 to S1402)to the request unit F130. The request unit F130 performs step S105 inresponse to reception of the incentive calculated by the calculationunit F120.

In step S105, the request unit F130 presents a provision request to theemployee of the store. For example, the request unit F130 causes thebrowser of the store terminal 200 to display a provision request.Accordingly, the employee who sees the provision request displayed onthe store terminal 200 can provide the incentive calculated by themanagement server device 100 to the first user.

The process routine of FIG. 7 ends when the request unit F130 finishesstep S105.

Effects of Embodiment

According to the above embodiment, when the first ratio is high (forexample, 60% or more), an incentive is provided to the first user whosells the first vehicle 10. That is, when selling the first vehicle 10,the first user can receive an incentive in return for having treated thefirst vehicle 10 in such a way that the first vehicle 10 has a highfirst ratio. This can motivate the first user to treat the first vehicle10 in such a way that the first vehicle 10 has a high first ratio. Thehigher the first ratio, the greater the incentive that the first usercan receive. Therefore, this can encourage the first user to treat thefirst vehicle 10 in such a way that the first vehicle 10 has a higherfirst ratio.

Therefore, the business operator that provides a service of buying andselling used vehicles can buy the first vehicle 10 with a larger area ofthe original paint protected by the repaint coat from the first user. Asa result, it is easier for the business operator to find the next buyerof the first vehicle 10, and the business operator can sell the firstvehicle 10 to the next buyer at a higher price.

First Modification

An example in which only the first ratio (ratio of the area of theportion from which the repaint coat does not peeled off to the initialarea of the repaint coat) is used as the first information is describedin the above embodiment. However, information indicating the portionfrom which the repaint coat does not peeled off may be used in additionto the first ratio.

In the case where the repaint coat has peeled off only from a portionwith only a small coating area (first portion) such as front bumper,rear bumper, or door mirror housing, this portion can be repaired at lowcost even when the original paint on this portion has been damaged. Onthe other hand, in the case where the repaint coat has peeled off from aportion with a large coating area (hereinafter sometimes referred to as“second portion”) such as roof panel, door panel, hood, fender panel,trunk lid, or rear gate, it is difficult to repair this portion at lowcost when the original paint on this portion has been damaged.

Therefore, in this modification, the incentive to be provided to thefirst user is calculated by such a method that the incentive is greaterwhen the repaint coat has peeled off only from the first portion (whenthe repaint coat does not peeled off from the second portion) than whenthe repaint coat has peeled off from the second portion (when therepaint coat does not peeled off from the first portion). When therepaint coat has peeled off from the second portion, the incentive canbe calculated based on the first ratio as in the above embodiment.

The calculation unit F120 determines the factor Cf1 based on therelationship as shown in FIG. 9 . In the example of FIG. 9 , the factorCf1 is set to “0” when the ratio of the area of the part of the secondportion from which the repaint coat does not peeled off to the area ofthe second portion (hereinafter sometimes referred to as “second ratio”)is less than 60%. When the second ratio is 60% or more, the factor Cf1is set in such a way that the higher the second ratio, the larger thefactor Cf1. When the repaint coat has peeled off from the first portionbut does not peeled off from the second portion (when the second ratiois 100%), the factor Cf1 is set to a value larger than when the repaintcoat has peeled off from the second portion. When the repaint coat haspeeled off from neither the first portion nor the second portion, thefactor Cf1 is set to its maximum value of “1.0.” The numerical values ofthe second ratio and factor Cf1 in FIG. 9 are shown by way of exampleonly, and are not limited to the example of FIG. 9 .

The calculation unit F120 calculates the incentive to be provided to thefirst user by multiplying the reference value Icdef of the incentive bythe factor Cf1 determined based on the relationship in FIG. 9 . When therepaint coat has peeled off from the second portion and the second ratiois 60% or more, the incentive calculated in this way increases as thesecond ratio increases. The incentive to be provided to the first useris “0” (no incentive will be provided to the first user) when therepaint coat has peeled off from the second portion and the second ratiois less than 60%. The incentive to be provided to the first user isgreater when the repaint coat has peeled off only from the first portion(when the repaint coat does not peeled off from the second portion) thanwhen the repaint coat has peeled off from the second portion.

Therefore, according to this modification, the first user is motivatedto treat the first vehicle 10 in such a way that the repaint coat doesnot peel off from the second portion. This can reduce the effort andcost it takes to sell the first vehicle 10 purchased from the firstuser.

An example in which the portions of the first vehicle 10 are classifiedinto two types, namely the first portion and the second portion, isdescribed in the modification. However, the portions of the firstvehicle 10 may be classified into three or more types according to thecoating area, repair cost, etc.

Second Modification

An example in which only the first ratio (ratio of the area of theportion from which the repaint coat does not peeled off to the initialarea of the repaint coat) is used as the first information is describedin the above embodiment. However, the length of elapsed time sinceapplication of the repaint coat to the first vehicle 10 may be used inaddition to the first ratio.

The repaint coat may degrade as the length of elapsed time sinceapplication of the repaint coat increases. In particular, the longer thelength of elapsed time, the greater the degree of degradation of therepaint coat may be. As the degree of degradation of the repaint coatincreases, the repaint coat's capability of protecting the originalpaint may decrease proportionally. On the other hand, if the businessoperator that provides a service of buying and selling used vehicles canmake the first user sell the first vehicle 10 before the length ofelapsed time since application of the repaint coat becomes long, thebusiness operator can buy the first vehicle 10 with a satisfactorilyprotected original paint from the first user.

Therefore, in this modification, the incentive is calculated by such amethod that the higher the first ratio and the shorter the length ofelapsed time since application of the repaint coat, the greater theincentive to be provided to the first user.

The calculation unit F120 of this modification determines a firstcorrection factor Cfa1 based on the relationship as shown in FIG. 10 ,in addition to determining the factor Cf1 by a method similar to that ofthe above embodiment. As shown in FIG. 10 , the first correction factorCfa1 is a positive value of 1.0 or less, and is set such that theshorter the length of elapsed time since application of the repaintcoat, the greater the first correction factor Cfa1. The numerical valuesof the length of elapsed time and first correction factor Cfa1 in FIG.10 are shown by way of example only, and are not limited to the exampleof FIG. 10 .

Once the calculation unit F120 determines the factor Cf1 and the firstcorrection factor Cfa1 by the method as described above, the calculationunit F120 calculates the incentive to be provided to the first user bymultiplying the reference value Icdef of the incentive by the factor Cf1and the first correction factor Cfa1. The incentive calculated in thisway increases as the first ratio increases and the length of elapsedtime decreases.

Process Flow

The flow of a process that is performed by the management server device100 in this modification will be described with reference to FIG. 11 .FIG. 11 is a flowchart showing a subroutine that is executed instead ofthe subroutine of FIG. 8 in step S104 of FIG. 7 . In FIG. 11 , the stepsimilar to that of FIG. 8 is denoted by the same sign as that of FIG. 8.

In FIG. 11 , when the calculation unit F120 finishes step S1401, itperforms step S1403. In step S1403, the calculation unit F120 determinesthe first correction factor Cfa1. Specifically, the calculation unitF120 determines the first correction factor Cfa1 based on the length ofelapsed time since application of the repaint coat and the relationshipshown in FIG. 10 . The first correction factor Cfa1 is thus determinedin such a way that the shorter the length of elapsed time sinceapplication of the repaint coat, the larger the first correction factorCfa1. When the calculation unit F120 finishes step S1403, it performsstep S1404.

In step S1404, the calculation unit F120 calculates the incentive to beprovided to the first user by multiplying the reference value Icdef ofthe incentive by the factor Cf1 determined in step S1401 and the firstcorrection factor Cfa1 determined in step S1403. The subroutine of FIG.11 ends when the calculation unit F120 finishes step S1404.

According to this modification, the higher the first ratio and theshorter the length of elapsed time since application of the repaintcoat, the greater the incentive to be provided to the first user whosells the first vehicle 10. This can motivate the first user to treatthe first vehicle 10 in such a way that the first vehicle 10 has ahigher first ratio, and also motivates the first user to sell the firstvehicle 10 before the length of elapsed time since application of therepaint coat becomes long. As a result, the business operator thatprovides a service of buying and selling used vehicles can buy the firstvehicle 10 with a higher resale value from the first user.

Third Modification

An example in which the first ratio and the length of elapsed time sinceapplication of the repaint coat are used as the first information isdescribed in the second modification. However, the first ratio and thedegree of degradation of the repaint coat may be used as the firstinformation. That is, the degree of degradation of the repaint coat maybe used instead of the length of elapsed time since application of therepaint coat used in the second modification.

As described in the second modification, as the degree of degradation ofthe repaint coat increases, the repaint coat's capability of protectingthe original paint may decrease proportionally. On the other hand, ifthe business operator that provides a service of buying and selling usedvehicles can encourage the first user to sell the first vehicle 10before the degree of degradation of the repaint coat becomes large orcan encourage the first user to treat the first vehicle 10 in such a waythat the degree of degradation of the repaint coat does not becomelarge, the business operator can buy the first vehicle 10 with asatisfactorily protected original paint from the first user.

Therefore, in this modification, the incentive is calculated by such amethod that the higher the first ratio and the smaller the degree ofdegradation of the repaint coat, the greater the incentive to beprovided to the first user.

The calculation unit F120 of this modification determines a secondcorrection factor Cfa2 based on the relationship as shown in FIG. 12 ,in addition to determining the factor Cf1 by a method similar to that ofthe above embodiment. As shown in FIG. 12 , the second correction factorCfa2 is a positive value of 1.0 or less, and is set such that thesmaller the degree of degradation of the repaint coat, the larger thesecond correction factor Cfa2. The degrees of degradation and thenumerical values of the second correction factor Cfa2 in FIG. 12 areshown by way of example only, and are not limited to the example of FIG.12 .

Once the calculation unit F120 determines the factor Cf1 and the secondcorrection factor Cfa2 by the method as described above, the calculationunit F120 calculates the incentive to be provided to the first user bymultiplying the reference value Icdef of the incentive by the factor Cf1and the second correction factor Cfa2. The higher the first ratio andthe smaller the degree of degradation of the repaint coat, the greaterthe incentive calculated in this way.

Process Flow

The flow of a process that is performed by the management server device100 in this modification will be described with reference to FIG. 13 .FIG. 13 is a flowchart showing a subroutine that is executed instead ofthe subroutine of FIG. 8 in step S104 of FIG. 7 . In FIG. 13 , the stepsimilar to that of FIG. 8 is denoted by the same sign as that of FIG. 8.

In FIG. 13 , when the calculation unit F120 finishes step S1401, itperforms step S1405. In step S1405, the calculation unit F120 determinesthe second correction factor Cfa2. Specifically, the calculation unitF120 determines the second correction factor Cfa2 based on the degree ofdegradation of the repaint coat and the relationship shown in FIG. 12 .Accordingly, the second correction factor Cfa2 is determined in such away that the smaller the degree of degradation of the repaint coat, thelarger the second correction factor Cfa2. When the calculation unit F120finishes step S1405, it performs step S1406.

In step S1406, the calculation unit F120 calculates the incentive to beprovided to the first user by multiplying the reference value Icdef ofthe incentive by the factor Cf1 determined in step S1401 and the secondcorrection factor Cfa2 determined in step S1405. The subroutine of FIG.13 ends when the calculation unit F120 finishes step S1406.

According to this modification, the higher the first ratio and thesmaller the degree of degradation of the repaint coat, the greater theincentive to be provided to the first user who sells the first vehicle10. This can motivate the first user to treat the first vehicle 10 insuch a way that the first vehicle 10 has a higher first ratio, and canalso motivate the first user to treat the first vehicle 10 in such a waythat the repaint coat does not degrade (or can motivate the first userto sell the first vehicle 10 before the degree of degradation of therepaint coat becomes large). As a result, the business operator thatprovides a service of buying and selling used vehicles can buy the firstvehicle 10 with a higher resale value from the first user.

Since the degree of degradation of the repaint coat is informationincluded in the first information, it is necessary to determine thedegree of degradation of the repaint coat at the store. The degree ofdegradation of the repaint coat may be determined, for example, visuallyby the employee of the store, or may be determined using a dedicateddevice. For example, the degree of degradation of the repaint coat maybe determined using a device that determines the degree of degradationof a paint by image processing using a deep learning method, or a devicethat determines the degree of degradation of a paint by opticallydetecting the reflectance of a coating film.

Fourth Modification

An example in which the incentive to be provided to the first user iscalculated based on the first information is described in the aboveembodiment and the first to third modifications. However, the incentiveto be provided may be calculated in consideration of the demand in theused vehicle market in addition to the first information.

In the used vehicle market, vehicles of models in higher demand orvehicles with body colors in higher demand tend to be traded at higherprices. Therefore, the incentive calculated based on the firstinformation may be corrected based on information indicating the demandin the used vehicle market. For example, the incentive to be provided tothe first user may be set such that the higher the demand for the modelof the first vehicle 10 and/or the higher the demand for the color ofthe original paint of the first vehicle 10, the greater the incentive.

According to this modification, when the demand for the first vehicle 10is high, the first user is motivated to treat the first vehicle 10 insuch a way that the repaint coat is kept in satisfactory condition. As aresult, the business operator that provides a service of buying andselling used vehicles can buy the first vehicle 10 with a higher resalevalue from the first user.

Fifth Modification

The business operator that provides a service of buying and selling usedvehicles needs to find a buyer of the first vehicle 10 purchased fromthe first user. One method to efficiently find a buyer of the firstvehicle 10 is to post information including an image of the firstvehicle 10 on a web page operated by the business operator. When usingthis method, advertising that the original paint of the first vehicle 10is protected by the repaint coat makes it easier to find a second userand to sell the first vehicle 10 at a higher price.

Therefore, in this modification, the management server device 100 poststhe information including this selling point on the web page. FIG. 14 isa block diagram showing an example of a functional configuration of themanagement server device 100 in this modification. As shown in FIG. 14 ,the management server device 100 in this modification includes as itsfunctional components an advertising unit F140 in addition to theacquisition unit F110, the calculation unit F120, and the request unitF130.

The advertising unit F140 implements a web server and implementsinteraction with an unspecified but large number of terminals. The webserver implemented by the advertising unit F140 is not intended tointeract only with the store terminal 200 like the web serverimplemented by the acquisition unit F110 and the request unit F130, butis intended to interact with an unspecified but large number ofterminals. That is, the web server implemented by the advertising unitF140 is not configured to allow only a specific terminal to access theweb page, but is configured to allow an unspecified but large number ofterminals to access the web page.

The advertising unit F140 causes a browser of a terminal that accessesthe web server to display an advertising screen of the first vehicle 10.As shown in FIG. 15 , the advertising screen in this modificationincludes, for example, an image of the first vehicle 10 (D1 in FIG. 15), textual information showing an overview of the first vehicle 10 (D2in FIG. 15 ), and textual information showing selling points of thefirst vehicle 10 (D3 in FIG. 15 ).

The textual information showing an overview of the first vehicle 10includes, for example, information on the model, grade, model year,mileage, and main equipment of the first vehicle 10. The textualinformation showing the selling points of the first vehicle 10 includes,for example, information on the color of the original paint and thecolor of the repaint coat, and information that the original paint isprotected by the repaint coat (information that the original paint isclose to new condition).

Viewers of the advertising screen are thus aware of the color of theoriginal paint of the first vehicle 10, and are also aware that theoriginal paint is protected by the repaint coat. It is thereforepossible to increase the viewers' motivation to buy the first vehicle 10as compared to vehicles with no repaint coat. It is possible to furtherincrease the viewers' motivation to buy the first vehicle 10particularly when the color of the original paint is the color theviewers like.

The original paint can be kept in satisfactory condition by storing thefirst vehicle 10 without removing the repaint coat during a period frompurchase of the first vehicle 10 from the first user until the nextbuyer is found. When a second user who will be the next buyer of thefirst vehicle 10 is found, it is necessary to remove the repaint coatfrom the first vehicle 10. If the employee of the store forgets toremove the repaint coat, delivery of the first vehicle 10 to the seconduser may be delayed or the second user may be less satisfied with thestore.

Accordingly, the request unit F130 of the management server device 100may send a request to remove the first coating film to the storeterminal 200 via the communication unit 104 when the second user whowill be the next buyer of the first vehicle 10 is found. This can remindthe employee of the store that the first coating film needs to beremoved before the first vehicle 10 is delivered to the second user.

Others

The embodiment and first to fifth modifications described above aremerely illustrative, and the present disclosure can be modified asappropriate without departing from the spirit and scope of the presentdisclosure. For example, part or all of the processes that are performedby the management server device 100 may be performed by another device(for example, the store terminal 200).

The processes and means described in the present disclosure may becombined as desired as long as no technical contradiction occurs. Forexample, the embodiment and the first to fifth modifications may becombined as much as possible. The process described as being performedby a single device may be performed cooperatively by a plurality ofdevices. Alternatively, the process described as being performed bydifferent devices may be performed by a single device. The hardwareconfiguration that implements functions in the computer system can beflexibly changed.

The present disclosure may be embodied by supplying computer programs(information processing programs) that implement the functions describedin the above embodiment to a computer and causing one or more processorsof the computer to read and execute the computer programs. Such computerprograms may be provided to the computer by a non-transitorycomputer-readable storage medium that can be connected to a system busof the computer, or may be provided to the computer via a network. Thenon-transitory computer-readable storage medium is a recording mediumthat can store information such as data and programs by electrical,magnetic, optical, mechanical, or chemical action and that can be readfrom a computer etc. Examples of such a recording medium include anytypes of disk or disc such as magnetic disks (for example, floppy(registered trademark) disk or HDD) and optical discs (for example,compact disc read-only memory (CD-ROM), digital versatile disc (DVD), orBlu-ray disc). Other examples of the recording medium include media suchas ROM, RAM, EPROM, electrically erasable programmable read-only memory(EEPROM), magnetic card, flash memory, optical card, or solid statedrive (SSD).

What is claimed is:
 1. An information processing device comprising aprocessor configured to provide an incentive to a first user who sellsor returns a first vehicle from which a part of a first coating filmincluding an easily peelable layer does not peeled off.
 2. Theinformation processing device according to claim 1, wherein theprocessor is configured to, as a process of providing the incentive tothe first user, acquire first information on a condition of the firstcoating film of the first vehicle and calculate the incentive to beprovided to the first user based on the first information.
 3. Theinformation processing device according to claim 2, wherein: the firstinformation has information on an area of a portion of the firstvehicle, the area being an area from which the first coating film doesnot peeled off; and the processor is configured to calculate theincentive such that the incentive increases as the area increases. 4.The information processing device according to claim 2, wherein: thefirst information has information on a length of elapsed time sinceapplication of the first coating film to the first vehicle; and theprocessor is configured to calculate the incentive such that theincentive increases as the length of elapsed time decreases.
 5. Theinformation processing device according to claim 2, wherein: the firstinformation has information on a portion of the first vehicle from whichthe first coating film does not peeled off; and the processor isconfigured to, when the portion of the first vehicle is a portion otherthan a first portion compared to the portion of the first vehicle beingthe first portion, calculate the incentive such that the incentive isgreater.
 6. The information processing device according to claim 5,wherein the first portion is a front bumper, a rear bumper, or a doormirror housing.
 7. The information processing device according to claim2, wherein: the first information has information on a degree ofdegradation of the first coating film on the first vehicle; and theprocessor is configured to calculate the incentive such that theincentive increases as the degree of degradation decreases.
 8. Theinformation processing device according to claim 2, wherein theprocessor is configured to calculate the incentive based on informationshowing market demand.
 9. The information processing device according toclaim 8, wherein the processor is configured to calculate the incentivesuch that the incentive increases as demand for a color of an originalpaint of the first vehicle increases.
 10. The information processingdevice according to claim 1, wherein the processor is configured tosend, to a first terminal, a request to remove the first coating filmwhen a decision is made to sell or lease the first vehicle to a seconduser.
 11. The information processing device according to claim 10,wherein the processor is configured to publish, on a first website,information on the first vehicle together with information that thefirst coating film does not peeled off in a period from completion ofpurchase or return of the first vehicle from the first user to thedecision to sell or lease the first vehicle to the second user.
 12. Aninformation processing method comprising providing by a computer anincentive to a first user who sells or returns a first vehicle fromwhich a part of a first coating film including an easily peelable layerdoes not peeled off.
 13. The information processing method according toclaim 12, further comprising: acquiring first information on a conditionof the first coating film of the first vehicle as a process of providingthe incentive to the first user by the computer; and calculating theincentive to be provided to the first user based on the firstinformation as the process of providing the incentive to the first userby the computer.
 14. The information processing method according toclaim 13, further comprising calculating the incentive by the computersuch that the incentive increases as an area of a portion of the firstvehicle, the area being an area from which the first coating film doesnot peeled off increases, wherein the first information has informationon the area.
 15. The information processing method according to claim13, further comprising calculating the incentive by the computer suchthat the incentive increases as a length of elapsed time sinceapplication of the first coating film to the first vehicle decreases,wherein the first information has information on the length of elapsedtime.
 16. The information processing method according to claim 13,further comprising calculating, when a portion of the first vehicle is aportion other than a first portion compared to the portion of the firstvehicle being the first portion, the incentive by the computer such thatthe incentive is greater, wherein: the portion of the first vehicle is aportion from which the first coating film does not peeled off; and thefirst information has information on the portion of the first vehicle.17. The information processing method according to claim 16, wherein thefirst portion is a front bumper, a rear bumper, or a door mirrorhousing.
 18. The information processing method according to claim 13,further comprising calculating the incentive by the computer such thatthe incentive increases as a degree of degradation of the first coatingfilm on the first vehicle decreases, wherein the first information hasinformation on the degree of degradation.
 19. The information processingmethod according to claim 13, further comprising calculating theincentive by the computer based on information showing market demand.20. A non-transitory storage medium storing instructions that areexecutable by one or more processors in a computer and that cause theone or more processors to perform functions comprising providing anincentive to a first user who sells or returns a first vehicle fromwhich a part of a first coating film including an easily peelable layerdoes not peeled off.